Informações de contato
Talk to us
One email address, answered by a person.
We reply in plain English, normally within one working day, Monday to Friday. Messages arriving at the weekend get answered on Monday.
We do not run a phone line. We would rather answer properly in writing than have you wait in a queue, and it means you always have a written record of what we agreed.
What to include
Your order number if you have one, and what you need. That is all. No form, no ticket reference, and you will not be asked to explain yourself twice.
The three things people write in about
- Where is my order? Send the order number and we chase the courier ourselves. See the Shipping policy.
- I want to send it back. Email "return" and your order number. We send a prepaid label. Returns are free and you have 60 days. See the Return and refund policy.
- Something arrived wrong. Send a photo and your order number and we sort it at our cost.
Complaints
Same address, with "complaint" in the subject line. We aim to reply within one working day and resolve within 14 days. You keep all your legal rights regardless.