Política de frete

Free UK delivery on every order

Every order to a UK address ships free and tracked. No minimum spend, no charge added at checkout. The price on the product page is the price you pay.

How long it takes

7 working days to a UK address. You get an order confirmation straight away and a tracking email when the parcel is handed to the courier.

If we are going to miss that window, we email you before it happens and you can cancel for a full refund, no argument. We would rather tell you than take the money and hope. By law your order will be with you within 30 days of purchase at the outside.

Buying for a trip

Work back 7 working days from your departure date and that is your order-by. Order after it and we cannot promise it lands in time, and we will say so rather than pretend.

If the address was wrong

Email us the moment you notice. If the parcel has not gone to the courier we can correct it. If it has, we help you redirect it where possible, and if it comes back to us we resend at no cost to you.

If a parcel is late or goes missing

Email support@carryfront.com with your order number. We chase the courier ourselves rather than asking you to. If it is genuinely lost you get a replacement or a full refund, your choice.

If it arrives damaged

Send a photo and your order number. We replace it or refund you in full and cover the cost of getting the damaged one back.

Returns

Sending it back is free and you have 60 days. Full detail in our Return and refund policy.