Política de reembolso

The 60-Day Carry-It-Anywhere Guarantee

Take it on the trip. Actually use it. Stuff it under an aeroplane seat, sweat on it, spill something on it.

If it is not the bag you reach for, tell us within 60 days of delivery and we refund you in full. We pay the return postage. You do not need a reason and you will not be asked to write one.

We are specific about the postage because the category is not. It is common to advertise a risk-free trial and then quietly ask the customer to pay to send it back. That is not a guarantee, it is a leaflet. Ours costs us money when you use it, which is what makes it worth reading.

How to start a return

  1. Email support@carryfront.com with your order number and the word "return". One line is enough.
  2. We reply with a prepaid return label and the return address. You do not pay for postage.
  3. Pack it up, attach the label, drop it off.
  4. We refund to your original payment method within 5 working days of it reaching us, and in every case within 14 days of arrival. Your bank usually shows it 3 to 5 working days later.

If it arrives faulty or damaged

Email us your order number and a photo. Replacement or full refund, whichever you prefer, and we cover every cost. Keep the packaging until it is sorted, as the courier sometimes asks to see it.

Cancelling before dispatch

Email us. If the parcel has not gone to the courier we cancel it and refund in full, same day where we can.

Your legal rights sit on top of all this

The 60-day guarantee is offered voluntarily. It does not replace or reduce the rights UK law already gives you:

  • Under the Consumer Contracts Regulations 2013 you have 14 days from the day after delivery to change your mind, and a further 14 days to send the goods back. Our guarantee is longer and covers used items, so it is usually the more generous route, but the statutory right is always there.
  • Under the Consumer Rights Act 2015 you have 30 days from delivery to reject goods that are faulty, not as described or not fit for purpose, and claim a full refund. After 30 days and up to six months you can ask for a repair or replacement, and a refund if that fails.
  • Nothing in this policy limits your statutory rights.

Questions go to support@carryfront.com. A person answers, normally within one working day.